Privacy Policy

Bates Brothers Painting LLC (“Bates Brothers Painting LLC,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to batesbrotherspaintingllc.com and the services we offer.

1. Information We Collect

We collect information you provide directly to us, including when you request a quote, book a project, or contact us:

• Contact details — your name, phone number, email address, and service address.
• Project details — information about the work you'd like us to do.
• Communications — messages, calls, and texts between you and us.
• Website usage — basic technical data such as device and browser information.

2. How We Use Your Information

• To prepare estimates, schedule work, and complete your project.
• To communicate with you about quotes, appointments, and project updates.
• To process deposits and payments.
• With your consent, to send you promotions, offers, and news about our services.
• To operate, maintain, and improve our website and business.

3. SMS / Text Messaging

If you opt in to text messaging — for example, by checking a consent box on our opt-in form — you agree to receive SMS messages from Bates Brothers Painting LLC. There are two separate types of consent:

• Non-marketing (transactional) messages about appointment scheduling, estimate confirmations, project updates, and service notifications.
• Marketing / promotional messages such as special offers, discounts, and seasonal promotions — only if you separately opt in to them.

Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe at any time, or HELP for assistance. Consent to receive text messages is not a condition of purchasing any goods or services. Text messaging originator opt-in data and consent are not shared with any third parties, except with the service providers that help us deliver the messaging (such as our SMS platform), and only as needed to provide the service.

4. How We Share Information

We may share your information with:

• Service providers who help us run our business (for example, scheduling, messaging, payment processing, and customer support) — only to perform services for us.
• Legal and safety reasons, when required by law or to protect our rights, property, or safety.

We do not sell your personal information, and we do not share mobile phone opt-in or consent data with third parties for their own marketing.

5. Your Choices

• Text messages: reply STOP to opt out or HELP for help.
• Email: use the unsubscribe link, or contact us to opt out.
• Access & updates: contact us to review or update your information.

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to make the site work, remember your preferences, and understand how visitors use it. These may include essential cookies needed for the site to function, analytics cookies that help us improve the site, and — if we run ads — marketing cookies used to measure campaigns. You can control or disable cookies through your browser settings, though some features may not work properly if you do. We do not use cookies to collect SMS opt-in data, and mobile opt-in information is never shared with third parties for marketing.

7. Data Retention & Security

We keep personal information only as long as needed for the purposes described here or as required by law, and we use reasonable measures to protect it. No method of transmission or storage is 100% secure.

8. Age Requirement

Our services and text messaging program are intended for adults 18 years of age or older. By using our website, requesting services, or opting in to messaging, you confirm that you are at least 18 years old. We do not knowingly collect information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page, and we'll update the effective date above.

10. Contact Us

Bates Brothers Painting LLC
39 Elm St, Westfield, NY 14787
Email: [email protected]
Phone: 585-565-5279

See also our Terms & Conditions.